Last Updated: August 7, 2026

At Anaya's Collection, we are committed to providing our customers with quality hair-care products and a reliable shopping experience.

We carefully check orders before dispatch. If you receive an incorrect, damaged, leaking, or defective product, we are here to help.

1. Eligibility for Return

We accept returns or exchanges only in the following situations:

• You received the wrong product.
• The product arrived damaged or leaking.
• The product has a manufacturing defect or another issue attributable to us.

For hygiene and safety reasons, opened or used hair-care products are not eligible for return or exchange, unless the product was received damaged, defective, or incorrect.

2. Return Period

You must contact us within 7 days of receiving your order to request a return or replacement.

Please contact us through:

Phone / WhatsApp: 03714912654
Email: anayascollectionss@gmail.com

When contacting us, please provide:

• Your order number
• Customer name
• Reason for return
• Clear photographs/videos of the product and packaging

We may request additional information to verify the issue.

3. Damaged or Incorrect Orders

If you receive a damaged, leaking, defective, or incorrect product, please contact us within 7 days of delivery.

After verification, we may provide:

• A replacement product; or
• A refund, where applicable.

Please do not throw away the original packaging until your claim has been reviewed.

4. Change of Mind

We do not accept returns simply because a customer has changed their mind, ordered the wrong product, or no longer wants the product.

For hygiene reasons, opened or used hair oil products cannot be returned.

5. Refunds

If your refund is approved, we will contact you regarding the refund process.

For Cash on Delivery orders, we may request the necessary information to process an approved refund.

The time required to receive a refund may vary depending on the payment/refund method.

6. Important Product Information

Anaya's Collection does not guarantee a specific hair-growth, hair-loss, thickness, or other individual result.

Results may vary from person to person depending on hair type, scalp condition, genetics, lifestyle, diet, and consistency of use.

Our products are intended for hair-care and cosmetic purposes and should be used according to the product instructions.

7. Contact Us

Anaya's Collection
Sellaro Kwl, Shop 20 Grain Market, Khanewal 58150, Pakistan

Phone / WhatsApp: 03714912654
Email: anayascollectionss@gmail.com

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PRIVACY POLICY

Last Updated: August 7, 2026

At Anaya's Collection, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect information when you visit our online store or purchase our products.

1. Information We Collect

When you place an order or interact with our store, we may collect information including:

• Full name
• Phone number
• Email address
• Shipping address
• Billing information, where applicable
• Order and product details
• Payment-related information
• Information you provide when contacting us

We may also automatically receive certain technical information when you browse our website, such as your device type, browser information, IP address, and website activity.

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders
• Arrange delivery of your products
• Contact you about your order
• Provide customer support
• Process refunds and exchanges
• Confirm Cash on Delivery orders
• Improve our website and services
• Prevent fraud or unauthorized transactions
• Send promotional communications where permitted

3. Sharing Your Information

We may share necessary information with trusted third-party service providers that help us operate our business, including:

• Courier and delivery companies
• Payment service providers
• Shopify and related service providers
• Website and analytics providers
• Marketing service providers, where applicable
• Government or legal authorities where required by law

We do not sell your personal information to third parties.

4. Payment Information

Payments may be processed through third-party payment providers.

We do not generally store complete payment card details on our own systems.

5. Cookies

Our Shopify store may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember shopping-cart information
• Understand website usage
• Improve website performance
• Support marketing and advertising activities where applicable

You can control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable steps to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no online system or electronic transmission can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.

For privacy-related questions or requests, contact us:

Anaya's Collection
Phone / WhatsApp: 03714912654
Email: anayascollectionss@gmail.com

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

9. Contact Information

Anaya's Collection
Sellaro Kwl, Shop 20 Grain Market, Khanewal 58150, Pakistan

Phone / WhatsApp: 03714912654
Email: anayascollectionss@gmail.com