Terms of service

Last Updated: August 7, 2026

Welcome to Anaya's Collection.

By accessing our website, browsing our store, or purchasing our products, you agree to the following Terms of Service.

1. About Our Store

Anaya's Collection is a Pakistan-based online store offering hair-care and related products, including Anaya's Herbal Hair Oil.

We reserve the right to update product information, prices, availability, images, and website content at any time.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, packaging information, and other website content are accurate.

However, actual product packaging, colors, labels, and appearance may vary slightly from images shown on the website.

3. Hair-Care Results

Our products are intended for hair-care and cosmetic purposes.

Individual results can vary depending on factors including:

  • Hair type
  • Scalp condition
  • Genetics
  • Lifestyle
  • Diet
  • Age
  • Consistency of use

We do not guarantee a particular result for every customer.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

If you have a medical condition affecting your hair or scalp, you should consult a qualified healthcare professional before using a new product.

4. Orders

Customers are responsible for providing accurate information when placing an order.

This includes:

  • Correct name
  • Complete delivery address
  • Active phone number
  • Correct email address, where applicable

We reserve the right to cancel or refuse an order in circumstances including:

  • Incorrect or incomplete information
  • Product availability issues
  • Suspected fraudulent activity
  • Technical or pricing errors
  • Delivery limitations

5. Prices

All prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing errors caused by technical, human, or other errors.

6. Cash on Delivery

Cash on Delivery may be available for eligible orders within Pakistan.

We may contact customers to confirm their order before dispatch.

Customers are responsible for being available to receive and pay for confirmed COD orders.

Repeated refusal or failure to receive COD orders may result in COD restrictions on future orders.

7. Shipping

We aim to process and dispatch orders within the timeframe mentioned in our Shipping Policy.

Delivery times may vary depending on location, courier service, weather, public holidays, unforeseen circumstances, and other factors outside our control.

Please refer to our Shipping Policy for further information.

8. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Due to hygiene considerations, opened or used hair-care products generally cannot be returned unless they are damaged, defective, or incorrect.

9. Intellectual Property

All content belonging to Anaya's Collection, including:

  • Brand name
  • Logo
  • Product images
  • Graphics
  • Text
  • Product descriptions
  • Website designs
  • Marketing materials

may not be copied, reproduced, modified, distributed, or used without our permission.

10. Prohibited Use

You agree not to use our website for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not attempt to interfere with the operation or security of our website.

11. Third-Party Services

Our website may use third-party services including Shopify, courier companies, payment providers, analytics services, and marketing platforms.

These services may have their own terms and privacy policies.

12. Limitation of Liability

To the extent permitted by applicable law, Anaya's Collection shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Changes will become effective when they are posted on this page.

14. Contact Us

Anaya's Collection
Sellaro Kwl, Shop 20 Grain Market, Khanewal 58150, Pakistan

Phone / WhatsApp: 03714912654
Email: anayascollectionss@gmail.com