Shipping policy

Last Updated: August 7, 2026

At Anaya's Collection, we aim to provide convenient and reliable delivery to customers throughout Pakistan.

1. Delivery Areas

We currently offer delivery across Pakistan through our courier partners.

Some remote or restricted locations may have limited delivery availability.

2. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders within Pakistan.

For certain orders, we may contact you by phone or WhatsApp to confirm the order before dispatch.

Please provide an active phone number so that our team or courier partner can contact you when necessary.

3. Free Delivery

We offer Free Delivery across Pakistan on eligible orders, subject to the terms displayed on our website at the time of purchase.

If shipping charges apply to a particular order or location, the applicable charges will be shown during checkout.

4. Order Processing

Orders are generally processed and dispatched within 1–2 business days after order confirmation.

During sales, promotions, public holidays, or periods of high order volume, processing may take longer.

5. Estimated Delivery Time

Estimated delivery times after dispatch are generally:

Major Cities: 2–5 business days

Other Areas: 3–7 business days

These are estimated delivery times and are not guaranteed.

Remote areas may require additional time.

6. Order Tracking

Where tracking information is available, we may provide a tracking number or courier tracking details after your order has been dispatched.

7. Incorrect Address or Contact Information

Customers are responsible for providing a complete and accurate delivery address and active phone number.

If an order cannot be delivered because of an incorrect or incomplete address, unavailable customer, or failure to respond to the courier, additional charges may apply for re-dispatch.

8. Failed Delivery or Refused COD Orders

If a customer refuses to accept a confirmed COD order or repeatedly fails to receive orders, Anaya's Collection reserves the right to restrict or disable Cash on Delivery availability for future orders.

9. Damaged or Leaking Package

If your package arrives visibly damaged, opened, or leaking, please contact us as soon as possible and preferably within 7 days of delivery.

Please provide clear photographs or video of the package and product.

Contact us at:

Phone / WhatsApp: 03714912654
Email: anayascollectionss@gmail.com

10. Delivery Delays

Delivery may occasionally be delayed due to:

  • Weather conditions
  • Public holidays
  • Courier delays
  • High order volumes
  • Incorrect or incomplete addresses
  • Security/access restrictions
  • Other circumstances beyond our reasonable control

We will make reasonable efforts to assist you with delivery-related issues.

11. Contact Us

Anaya's Collection
Sellaro Kwl, Shop 20 Grain Market, Khanewal 58150, Pakistan

Phone / WhatsApp: 03714912654
Email: anayascollectionss@gmail.com

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Anaya's Collection
Sellaro Kwl, Shop 20 Grain Market, Khanewal 58150, Pakistan
03714912654
anayascollectionss@gmail.com